Power Tool Support Package

Additional warranty cover as standard on selected power tools.

7-10 DAY AVERAGE REPAIR TURNAROUND TIME

SERIAL NUMBERS & REG DOCS LOGGED FOR EASY RECALL*

REDUCED OUT OF WARRANTY REPAIR LABOUR RATE

ALL EXTENDED WARRANTIES REGISTERED BY US*

power tool support package

LEARN MORE ABOUT OUR #BuiltOnTrust SUPPORT PACKAGE

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EXTENDED WARRANTY

A large proportion of the #BuiltOnTrust power tools are supplied with additional warranty cover, over and above the manufacturer’s warranty. There is also no need to register extended warranties – we do it for you for most brands!

REPAIRED BY CERTIFIED TECHNICIANS USING GENUINE PARTS

Extraordinary service levels and warranty periods are achievable because of our state of the art in-house service centre. Not only is the facility an official warranty service agent for most professional power tool brands currently available, it also has exclusive rights as the only UK authorised facility for many of the brands too. Be assured that your tools will be repaired by certified technicians using genuine parts.

WE’LL REGISTER EXTENDED WARRANTIES FOR YOU

There is also no need to register extended warranties – we do it for you! With some brands, where the process can be confusing and time consuming, the registration rate is as low as 20%. For all #BuiltOnTrust power tools purchased from Protrade, we take care of the entire process and even electronically file all purchase and warranty documentation for easy recall. This excludes Festool power tools from 5th November 2020, when Festool made it mandatory for all customers to register their own extended warranties.

 

 

 

 

 

 

 

More reasons to purchase your power tools from Protrade

The idea behind providing a comprehensive support package with additional benefits is borne out of our engrained company ethos.

Too many existing power tool distributors are washing their hands of problems when they arise, passing users from pillar to post, rather than resolving issues themselves. Protrade, on the other hand, don’t just supply a box with a tool in it but also commit as a partner to support the entire life of the tool – from ‘cradle to grave’. Why not consolidate your power tool purchases to Protrade? When issues arise, don’t waste time … simply pass the problems on to us to resolve!

 

INFORMED KNOWLEDGE

We constantly monitor and test tools to ensure we only recommend and supply the correct tools for the job. Highly trained and informed consultants will assist you in the selection process.

 

HASSLE FREE

All extended warranty registration is taken care of by us. Our advanced computer system will simply recall all relevant information from the tool’s serial number….no hassle, no messin!  

ADDED SECURITY

All serial numbers are logged, therefore we know exactly who purchased what tool. As one of the few tool companies with service facilities, should a lost or stolen item be booked in, we can easily track it back.  

PRIORITY SERVICE

Exclusive UK agreement; we provide a genuine 3 years warranty on all component parts, across all brands as standard* and you do not need to register the tools! (*excludes Makita batteries & chargers).

REPLACEMENT OPTION

For popular cordless tools there is an option to hire a replacement item, from just £2 per day, whilst your tool is being repaired under warranty, enabling you to get on with the job – subject to availability.

GENUINE GUARANTEE

All our tools are genuine & UK sourced. Seemingly reputable companies are also sourcing from outside the UK, often making any warranty null & void.