Festool Redemptions

Want to hear about any future Festool Redemption promotions as soon as they are available? Fill out your details below you will be among the first to hear about that and any other deals across the range.

Why not register your details below to become a VIP Festool Fan?

1. Be first to find out about the great Festool offers and promotions.
2. Have the opportunity to purchase items where stock is limited.
3. Get notifications about new products as soon as they’re released.

Frequently asked questions and answers

Frequently asked questions from the Autumn 2024 Festool Planex Cashback promotion are below. Please note, these may not necessarily be relevant to future promotions, and will be amended accordingly.

• Can Festool use the customer data obtained from participation in Festool Redemption?

  If the customers accept the advertising consent as part of the Planex Cashback promotion, this data can be used by Festool.

• How do I take part in the Festool Cashback promotion?

  To receive the £100 cashback offer, you must purchase one of the Festool Planex sets we offer during the promotional period and upload the invoice to your personal MyFestool account by 13th December 2024 at the latest.

• Can I register used products for the Festool Planex promotion if I have an invoice for them?

  Only new goods qualify as promotional products; used products are excluded from the promotion. .

• Can Protrade register the promotional product and redeem the cashback promotion for me?

  No, we cannot register it for you, you must do it yourself via your own MyFestool customer account.

• Can I register two products for the Cashback promotion at the same time, as they are on one invoice?

  Each promotional product must be registered individually and the invoice must be uploaded individually for each promotional product. Separate invoices for the promotional products are not required.

• I entered data (e.g. delivery address) incorrectly. How can I correct this?

  Please send an e-mail to customerservice-uk@festool.com

• I have lost my invoice. Can I still take part in the Festool Redemption promotion?

  Yes simply contact sales@protrade.co.uk and request a replacement invoice. Then simply follow the steps above to send your invoice to Festool.

• Is the promotional product automatically registered for the Festool Warranty all-inclusive when I register for the Planex Cashback promotion?

  No. Please register your newly purchased products using the warranty card enclosed in with each product. After you register for the cashback promotion, a confirmation window will appear in your browser and Festool will inform you about the registration of the products for the Warranty all-inclusive.