Delivery Schedule:
Christmas and New Year order and delivery
| Date | Zone 2 Delivery Date – Stocked Items only | Click & Collect |
|---|---|---|
| Monday 23rd December (Order by 5pm) | Tuesday 24th December | 7.30am – 5.30pm |
| Tuesday 24th December | Monday 30th December | Depots Closed |
| Wednesday 25th December | Monday 30th December | Depots Closed |
| Thursday 26th December | Monday 30th December | Depots Closed |
| Friday 27th December (Order by 4pm) | Monday 30th December | Depots Closed |
| Saturday 28th December | Tuesday 31st December | Depots Closed |
| Sunday 29th December | Tuesday 31st December | Depots Closed |
| Monday 30th December (Order by 4pm) | Tuesday 31st December | Depots Closed |
| Tuesday 31st December | Friday 3rd January | Depots Closed |
| Wednesday 1st January | Friday 3rd January | Depots Closed |
| Thursday 2nd January (Order by 5pm) | Friday 3rd January | 7.30am – 5.30pm |
| Friday 3rd January (Order by 5pm) | Monday 6th January | 7.30am – 5.30pm |
Deliveries to Zone 4, 5, and 8 can take up to 5 working days.
Standard Delivery Schedule
Orders placed Monday to Friday by 5pm, will be despatched the same day for items in stock. Orders will be delivered next working day (working day defined as Monday to Friday – excluding Bank Holidays. Stock status can be viewed online; any items not in stock will show an expected delivery lead time. For orders that are part-stocked; the goods will be delivered complete when all items have arrived in stock. A confirmation of despatch, showing the consignment number for your order, will be sent to you by email. For goods that are being delivered by courier, an online tracking link will be provided so you can check the progress of your delivery. Deliveries are not made on Bank Holidays and will be delivered the following working day.
All deliveries made by courier will require a signature from the recipient. If there is nobody present at the address when the delivery is made, a card will be left with information on how to re-arrange your delivery. Parcels may also be collected from your local courier depot or from a recognised Collect+ partner. For more details see our page on the FedEx Delivery Management System.
Deliveries can be sent direct to site or any alternative address by simply completing the delivery address details when placing your order. If you have any queries regarding delivery, call Customer Services on 03452 60 20 80 or email sales@protrade.co.uk.
Please Note:
Next Day is regarded as ‘Next Working Day’, ie. Monday to Friday.
- Extra heavy or hazardous items may incur additional delivery charges. If applicable, you will be contacted prior to despatch.
- Any short deliveries or damaged items must be reported within 48 hours of receipt of goods. See Returns for more details.
- For export orders (including the Republic of Ireland), delivery charges vary from country to country.
- Contact Customer Services on 03452 60 20 80 or email sales@protrade.co.uk for exact costs.
- Carriage charges displayed above exclude VAT.
